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British Gas, Scottish Power, EDF websites down as people rush to give meter readings
Energy company customers are complaining they can't submit meter readings as the websites, apps, and phone lines for major energy companies including British Gas, EDF and SSE have become inaccessible
Customers of major energy companies including SSE, British Gas, and EDF are reporting issues accessing the websites and apps necessary to provide meter readings - just one day before energy tariffs shoot up in price.
If users try to log into SSE's website or app to give a meter reading, they're provided with error messages. Meanwhile, the energy provider's phone lines are engaged, making it impossible to contact the company directly.
Customers at British Gas and EDF are reporting similar issues giving meter readings. Customers of major energy companies have been advised that today is the last day to submit a meter reading before price hikes to ensure they're not overcharged by energy companies.
A message on the British Gas website tells customers it is facing “some technical issues we’re trying to resolve as quickly as possible" and that after submitting meter readings it could take “a little time to update your account with the meter reading you provided today”.
EDF's website meanwhile reportedly says it is down for "essential maintenance" today.
Customers on Twitter are fuming.
One British Gas customer said: "Trying to submit a meter reading before the prices go through the roof and its not working.... I want my meter reading known is there an email address this can be sent to?"
One user, Nicky Young, said: "Just tried to log a meter reading and the EDF app and website are down for essential maintenance great timing!
Another person, a customer of Scottish Power, said: "How the hell do I submit my meter reading when everything is down? My smart meter for electric not working either so unable to provide you with that. I’ve taken a photo of my gas reading will this be accepted tmoro if your website and app is not back on today?"
SSE and British Gas have been approached for comment.
This is a breaking news story and is constantly being updated.
Daily Star Sunday
Energy company customers are complaining they can't submit meter readings as the websites, apps, and phone lines for major energy companies including British Gas, EDF and SSE have become inaccessible
Customers of major energy companies including SSE, British Gas, and EDF are reporting issues accessing the websites and apps necessary to provide meter readings - just one day before energy tariffs shoot up in price.
If users try to log into SSE's website or app to give a meter reading, they're provided with error messages. Meanwhile, the energy provider's phone lines are engaged, making it impossible to contact the company directly.
Customers at British Gas and EDF are reporting similar issues giving meter readings. Customers of major energy companies have been advised that today is the last day to submit a meter reading before price hikes to ensure they're not overcharged by energy companies.
A message on the British Gas website tells customers it is facing “some technical issues we’re trying to resolve as quickly as possible" and that after submitting meter readings it could take “a little time to update your account with the meter reading you provided today”.
EDF's website meanwhile reportedly says it is down for "essential maintenance" today.
Customers on Twitter are fuming.
One British Gas customer said: "Trying to submit a meter reading before the prices go through the roof and its not working.... I want my meter reading known is there an email address this can be sent to?"
One user, Nicky Young, said: "Just tried to log a meter reading and the EDF app and website are down for essential maintenance great timing!
Another person, a customer of Scottish Power, said: "How the hell do I submit my meter reading when everything is down? My smart meter for electric not working either so unable to provide you with that. I’ve taken a photo of my gas reading will this be accepted tmoro if your website and app is not back on today?"
SSE and British Gas have been approached for comment.
This is a breaking news story and is constantly being updated.
Daily Star Sunday